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 Post subject: Avidyne EX500 MFD repair issue
PostPosted: 03 Oct 2011, 18:54 
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Joined: 05/23/08
Posts: 5221
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Location: CMB7, Ottawa, Canada
Aircraft: TBM - C185
I have a knob issue with an EX500 in the Baron. Right knob will only cycle between 2 lines. According to Ricky at GCA, Avidyne wants $1800 for repair or exchange. Is this the only option that it as to be sent to Avidyne for a simple knob repair?
Anyone know any shop that can work on it?

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Former Baron 58 owner.
Pistons engines are for tractors.

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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 03 Oct 2011, 20:36 
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You win the prize.


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 03 Oct 2011, 21:41 
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They are not field repairable. I have been through 4 units, since they send back overhauled units. The $500 for the annual extended warranty fee is a necessity.

It was just raised from $375.


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 03 Oct 2011, 22:00 
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Joined: 12/10/07
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Location: St. Pete, FL
Aircraft: BE 58
This issue is a HUGE thing for me. Flat rates that are just ridiculous.

Avidyne has improved their CS over the past few years, but need to work on the fix it prices. To charge almost 20% of a new unit to repair a knob is just absurd.

Now, here's some folks to call and make your voice heard:

CEO: Dan Schwinn
Mike Clifford, Manager CusSupport Admin,32935, 321.751.8445 Office, 772.584.2954 Mobile mclifford@avidyne.com
Eric Schmidlen, Suppot 614-543-8010 cell, 614-323-1847
Keith Berry 888 723-7592x7415
Fred Barber 978-922-5123
Matt Nuffort, Senior Product Mgr W: 781.402.7418 mnuffort@Avidyne.com

Most of these folks are pretty good people, and I've communicated with all of them on issues I've had.

I've got more names.. but not handy.

I'd really like to see Avidyne be the giant killer, or at least some good competition, and the only thing that's holding them back is the horrible warranty and costs for repair.

My first ever repair on my Avidyne 650 cost $500 and was at my destination in less than 18 hours, swapped it out. Now, THAT's the service that we want back. Today it's close to $2,000 and 10 days to fix!!!

Even the extended warranty fee is horribly high for the unit.

And this is something that we need to fight as an industry. STec has unbelieveable prices and horrible service. Garmin isn't that bad, yet.... Aspen is great. Avidyne needs a lot of work.... but the industry is heading toward horribly expensive flat rate fees which we need to stop.

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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 03 Oct 2011, 22:23 
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Location: Iowa City, IA (KIOW)
Aircraft: 1967 Bonanza V35
The problem is that you never know what is broken and labor cost make it easier to swap half of the unit within 15 minutes and retest than to trace faulty component and take out soldering gun.

I do not like those flat fee fixes, but knowing what sits inside I'd rather pay it knowing that I got it fixed/replaced the first time.


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 04 Oct 2011, 11:22 
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Joined: 12/10/07
Posts: 14256
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Location: Minneapolis, MN (KFCM)
Aircraft: 1970 Baron B55
Username Protected wrote:
I have a knob issue with an EX500 in the Baron. Right knob will only cycle between 2 lines. According to Ricky at GCA, Avidyne wants $1800 for repair or exchange. Is this the only option that it as to be sent to Avidyne for a simple knob repair?
Anyone know any shop that can work on it?

You have a couple choices:

IIRC, if you buy the service contract (extended warranty) they may give you half off the repair charge. Or you could probably get away with buying the coverage now and reporting the problem in a couple months if you can live with it that long.

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-lance
Advice in this post may contain errors. Using said advice is totally at the risk of the user.


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 04 Oct 2011, 13:17 
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Joined: 12/10/07
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Location: St. Pete, FL
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Username Protected wrote:
The problem is that you never know what is broken and labor cost make it easier to swap half of the unit within 15 minutes and retest than to trace faulty component and take out soldering gun.

I do not like those flat fee fixes, but knowing what sits inside I'd rather pay it knowing that I got it fixed/replaced the first time.


Tom,

These things are just not that complicated. I can't imagine a competent radio guy taking much more that an hour to fix a knob. Even if something else is wrong, a good guy can get to it in short order. The quote is totally off the wall.

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Larry


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 04 Oct 2011, 23:35 
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Joined: 12/10/07
Posts: 14256
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Location: Minneapolis, MN (KFCM)
Aircraft: 1970 Baron B55
Username Protected wrote:
The problem is that you never know what is broken and labor cost make it easier to swap half of the unit within 15 minutes and retest than to trace faulty component and take out soldering gun.

I do not like those flat fee fixes, but knowing what sits inside I'd rather pay it knowing that I got it fixed/replaced the first time.


Tom,

These things are just not that complicated. I can't imagine a competent radio guy taking much more that an hour to fix a knob. Even if something else is wrong, a good guy can get to it in short order. The quote is totally off the wall.

This problem is likely a failed rotary switch or possibly just a bad solder joint on the switch. Worst case would be the part costing $20-40 and a couple hours to R&R the switch and test the result.
_________________
-lance
Advice in this post may contain errors. Using said advice is totally at the risk of the user.


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 05 Oct 2011, 07:47 
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Location: CMB7, Ottawa, Canada
Aircraft: TBM - C185
Its actually worst, GCA called and they made a mistake and its $2150 now for the repair or ovh from Avidyne. Seems Avidyne had a price increase?

Am I being ripped off here?

_________________
Former Baron 58 owner.
Pistons engines are for tractors.

Marc Bourdon


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 05 Oct 2011, 08:50 
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Joined: 03/10/08
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Location: Sydney, Australia YSBK
Aircraft: Baron B58
Damn New EX600 being installed this week in OZ
Hope it keeps working, traded my 12 year old Avidyne750 that had the back up battery gone in it ,they wanted $2,500 to return and change $1 battery.
Gave me $4000 trade on new one

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Matthew Sheil
2000 B58 Baron Jaguar Special Edition TH-1956
Sydney, Australia


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 08 Oct 2011, 23:29 
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Location: CMB7, Ottawa, Canada
Aircraft: TBM - C185
Update,
Replacement OH EX500 installed in the panel on friday, ready to leave today, unit is dead. Ricky at GCA checked it up and unit wont power up, needs to go back to Avidyne.

What that piece of crap for an oh unit and they only give 90 day warranty.

The shop was ok to lend me an XM puck so I got weather on the Aera560 to dodge cells leaving FLorida for the flight back home today.

_________________
Former Baron 58 owner.
Pistons engines are for tractors.

Marc Bourdon


Last edited on 18 Oct 2011, 22:15, edited 1 time in total.

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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 18 Oct 2011, 22:14 
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Joined: 05/23/08
Posts: 5221
Post Likes: +202
Location: CMB7, Ottawa, Canada
Aircraft: TBM - C185
Update.
Avidyne sent me another overhauled EX500 to Atlantic Avionics when I was in Halifax, CYHZ last week. This unit looks like new with a new display. The shop did a good job and even installed my charts updates. No charge for shipping and install.
Avidyne gave me a 2 year warranty for my trouble.
Thanks Mark at Avidyne.

_________________
Former Baron 58 owner.
Pistons engines are for tractors.

Marc Bourdon


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 Post subject: Re: Avidyne EX500 MFD repair issue
PostPosted: 22 Oct 2011, 08:04 
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Joined: 03/30/11
Posts: 106
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Location: Chesapeake Virginia
Aircraft: Bonanza F33A
Username Protected wrote:
Its actually worst, GCA called and they made a mistake and its $2150 now for the repair or ovh from Avidyne. Seems Avidyne had a price increase?

Am I being ripped off here?


My plane is in the shop with an unkown King HSI problem. If the problem was needing to O/H the HSI I was considering installing an Aspen 1000, now I'm reconsidering since it seems that in the long run installing the Aspen is not cost effective. How much does it usually cost to O/H an HSI?


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