Username Protected wrote:
Carl didn't say he expected a pro-rata'd refund - he said he expected a pro-rata'd refund OR to maintain access to the end of the subscribed period.
I've never seen a subscription service just turn you off for cancelling - it's always at the end of the paid for period (plus a myriad of "are you sure?" emails to try and get you to stay signed up)
I don't know if it's just me but you seem quite hostile to people on this site positing feedback on a product that looks like its not ready for market just yet? I'm going to give it a try as I'm probably in your target market (looking for next plane - trying to get an idea across a few different options) so hopefully the experience is good.
Subscribers have several options open to them - including those identified and resubscribing is still an option. In addition, language will be added at some point in the future which clearly states "cancellation" will be immediate and there are no refunds. The subscriber may need to reach out to request a new subscription and they will be billed at that time but the option is still open - as are others.
You certainly have a right to your feelings and may interpret the comments however you wish. I simply have to push back when anyone elects to identify an issue as a "bug" on a public forum when there are other processes in place to effectively deal with problems AND when these issues are not software defects.
I will be the first to welcome a trouble ticket pointing to an issue with a screenshot or details helping us reproduce or identify an issue. Furthermore, most of the few issues we have run across are addressed in a day or two if that. Public forums are not the best vehicle for resolution of any technical issues or subscriber billing issues in a timely manner.
Please try the software and if you think there is a problem, by all means, use the trouble ticket button (Report a Problem) on the page and let us know. We will do our best to address it as quickly as possible. If there are billing questions, Report a Problem or call the 888 number at the bottom of the page and we will respond to it as best we can. Just be aware that there is a 5 day trial. After that, subscribers are billed for a one month period. If you wish to maintain access to the software for that month, DO NOT CANCEL until you are ready to do so.
Good luck.