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23 Nov 2017, 07:14 [ UTC - 5; DST ]


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 Post subject: trouble updating 796
PostPosted: 15 Oct 2017, 20:51 
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Joined: 07/13/09
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Location: Nirvana
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I’m having trouble getting my 796 to update. I keep getting a message “your device doesn’t have enough memory to download”.


I’ve cleared the “rasters” (which has been a problem before). Still won’t work. Tried two different computers.


Thoughts?


stan

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 Post subject: Re: trouble updating 796
PostPosted: 15 Oct 2017, 21:31 
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Stan,
Garmin help best but of course not open. When I have trouble, wish I was at odpffice to walk joy through it, I also delete the rasters. Next I’d try loading only one area of the country. IE GA and states that come up with it...

Go back and delete the rasters again after downloading GA etal. Now start again and load the states you want to have. Should work. I’m probably overdoing it with the rasters twice but saves time if not.

Wish I was at my office where my notes are. At home now and do this at Office usually.

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Chuck
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 Post subject: Re: trouble updating 796
PostPosted: 16 Oct 2017, 05:53 
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Thanks Chuck.

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 Post subject: Re: trouble updating 796
PostPosted: 16 Oct 2017, 11:38 
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Joined: 12/13/07
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Location: Seeley Lake, MT (23S)
Aircraft: 1964 Bonanza S35
Stan, I've never run out of memory but I also only put in charts from Minnesota/Iowa west to the Washington/Oregon coast, basically about 20 percent of the country. Do you do the whole country?

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 Post subject: Re: trouble updating 796
PostPosted: 16 Oct 2017, 11:43 
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I'm the second owner of the one I have, so not sure how it's configured. But I do the entire country and have never had an issue.


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 Post subject: Re: trouble updating 796
PostPosted: 16 Oct 2017, 11:56 
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Scott...pretty much. Never had a problem before....


It acts like the memory is already full.

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 Post subject: Re: trouble updating 796
PostPosted: 16 Oct 2017, 13:39 
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just spent over an hour on the phone with Garmin support. They were NOT able to get this fixed, so far. (I’m hoping they will).


Unit worked perfectly up until I attempted to update. Now, kaput gegangen.

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 Post subject: Re: trouble updating 796
PostPosted: 23 Oct 2017, 09:52 
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Location: Nirvana
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Still no success...have a 796 "brick"....Garmin support says no idea....

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 Post subject: Re: trouble updating 796
PostPosted: 31 Oct 2017, 06:44 
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Update: I can get a single state to update only....with a "corrupt file" message....


Support has given up, I think.


Steve, can you give any help?


stan

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---the EFI--


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 Post subject: Re: trouble updating 796
PostPosted: 31 Oct 2017, 22:40 
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:popcorn:

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 Post subject: Re: trouble updating 796
PostPosted: 31 Oct 2017, 23:36 
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Username Protected wrote:
:popcorn:



Rethinkin' that ipad?

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 Post subject: Re: trouble updating 796
PostPosted: 01 Nov 2017, 07:10 
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Username Protected wrote:
Update: I can get a single state to update only....with a "corrupt file" message....

Support has given up, I think.

Steve, can you give any help?
stan


Hello Stan,

I assure you that product support will not give up.

Internet forums are useful for many things, but providing customer support for issues like this is not one of them.

Please continue to work with product support and I know they will find a solution.

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Thanks,
Steve


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 Post subject: Re: trouble updating 796
PostPosted: 01 Nov 2017, 08:47 
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Joined: 11/21/09
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Company: AgAir Update
Location: Perry, GA (KPXE)
Aircraft: 1992 Baron 58
Stan;

When you say you cleared the rasters, did you empty the trash? I learned the hard way simply moving to the trash doesn't really delete them. You have to empty to fully remove from the device. Just a thought.

-Graham

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 Post subject: Re: trouble updating 796
PostPosted: 01 Nov 2017, 09:02 
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Graham...yes I did.

Steve...I have spent literally hours on hold. I've emailed. The last response I got was "I dunno"


How would you suggest I proceed? I was hoping for help...


I simply do not have the ability to hold for an hour each time to be told "uh...we'll look into that"


When it works...it's great. But right now I have a $2500 unit that is a brick.


Suggestions?

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"Most of my money I spent on airplanes. The rest I just wasted....."
---the EFI--


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 Post subject: Re: trouble updating 796
PostPosted: 01 Nov 2017, 09:14 
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Location: Tucson, AZ (AVQ)
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Stan, this may be a terminology thing and if so ignore the post. Clearing the rasters? I don't know what that means, but is this the same as clearing the cache on your computer? I ran into this with garmin updates two months ago. It turned out I was trying to update the terrain on my G500. I downloaded the wrong version for my software level and couldn't get it to work, support couldn't get it to work, finally I noticed a small checkbox to clear the cache and it finally downloaded the correct one, all worked then. I didn't get into the why or how, but concluded that if garmin software thinks the file has been downloaded, then it keeps trying to use it in order to not do the download again.

Again, if rasters is the same thing, sounds like your doing that already, but I sense total frustration and thought it might be worth throwing out there.


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